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How Pepper BoostsYour Business
Grow your sales, streamline your back office, and elevate your customer experience with eCommerce by Pepper.
Increase Order Size
Customers increase their average order size by 15% upon switching to online ordering with Pepper. With an online catalog, customers can easily browse your full product offering and promotional items.
Catalog
- Pepper makes your entire catalog easy to browse, so that customers can discover new items
- It’s completely searchable, organized by category, and customizable to individual customers – for example, large chains with custom purchasing needs
Order Guide
- Tailor order guides for each of your customers based on their order history
- We can help upload your pre-existing order guides, or automatically create them from each customer’s order history
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Labor Efficiency
Say goodbye to hours spent per day entering customers orders. Because customers place their own orders on your Pepper powered app or website, your reps can focus their energy on promoting new items and building relationships.
Payment Processing
- Pepper gives you the option to charge customers via credit card and ACH, reducing your reliance on collecting paper checks
- Managing your payments with the user-friendly Pepper Management Center gives you even more time back
Centralized Customer Service
- In-app chat enables your customers to chat directly with your sales reps and customer service team
- Customers can ask questions, report lost or damaged products, and share photos
Reliability
Manual order receiving and entry leaves room for human errors, especially when a distributor’s catalog has thousands of SKUs and units of measure. Ordering online eliminates human error leads to a higher percentage of accurate orders, leading to happier customers and fewer returns.
Pricing & Order Entry
- With personalized pricing, units of measure, stock status, and item names/codes directly integrated with your ERP, customers will be satisfied knowing exactly what they are ordering for an upcoming delivery and how much to expect they will invoiced for
Order History & Invoices
- The Orders tab shows all upcoming and past orders. After your customer places an order, the order details will show in “Upcoming”. Invoices will appear here and can be accessed in PDF form for saving and printing. Go paperless!
Integrations
- Integrations between Pepper and your ERP automate the generation of sales orders and invoices
- No more manual entry
Data Privacy & Security
Allow your customers to see personalized pricing, items, whether or not an item is out of stock, order history, and invoices in a single place
Secure Authentication
- Customers login via 2-factor authentication, using their personal phone numbers and security codes they receive via text
- Users will only be able to login if they are an authorized user — using security codes means your customers won’t need to call you for forgotten passwords!
Custom Access
- You can ensure that only authorized sales reps and customer employees have access to your catalog – and easily enable/disable the ability for your customers to add and remove other users
- This keeps your catalogs and pricing safe & customer-specific
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