FreshByte + Pepper: A Seamless 35-Day Launch

A Digital Transformation Stuck in Limbo

Pride of the Morning, a family-owned distributor in Kernersville, North Carolina, had grown from a small egg business into a full-service foodservice supplier. But as the company expanded, its digital tools fell behind. Sales reps had no modern ordering platform, back-office teams were burdened by manual processes, and every past attempt at digital transformation had stalled—slowed by complex ERP integrations, vendor delays, and unclear implementation plans.

“We were skeptical,” said Chad Apple COO. “Others said they could integrate with our ERP, but nobody could tell us how—or how long it would really take.”

To keep pace with customer expectations for digital ordering, transparent pricing, and a modern experience, the team needed:

• A go-live window under 60 days
• A fully branded customer platform
• Clean integration into their FreshByte ERP—without delays, confusion, or extra hires

A Proven Playbook Built For Success

Unlike vendors who simply “work with ERPs,” Pepper brought a proven framework with dozens of FreshByte implementations under its belt.

From day one, Pepper owned the process:

• Structured onboarding with pre-built FreshByte templates
• Guided decision-making on catalog, pricing logic, and customer hierarchy
• Rapid iterations with clear go/no-go checkpoints at each phase

“It wasn’t just about tech. It was about leadership. Pepper knew exactly what to do, and when.”
- Director of Sales Ops, Pride of the Morning

In just 35 days, Pride of the Morning launched with a mobile app, web portal, full catalog sync, and dynamic pricing - powered by Pepper’s platform and team.

A Proven Pepper Playbook That Put Tech in Its Place - Fast

1. 35-Day, Start-to-Finish Implementation

• Days 1–7: Discovery, catalog audit, pricing alignment
• Days 8–20: ERP sync and app configuration
• Days 21–35: Internal testing, customer rollout, marketing launch

2. Clean Data, Confident Buyers

• Real-time ERP sync for always-accurate catalog and pricing
• Automated logic for tiers, promotions, and customer-specific availability
• Buyers and reps saw correct items and prices from day one

“Our customers trust what they see. That confidence comes from Pepper making sure our ERP data is always clean and in sync.” - Chad Apple, Pride of the Morning