“Order looks great, thanks!”
Reduce customer service inbounds and give customers visibility into the delivery process using real-time updates that are compatible with any major 3rd-party fleet management vendors, such as Omnitracs or Samsara. Your customers can:
- See the delivery estimated time of arrival in the app.
- Receive updates as orders are in transit and delivered.
- Get real-time transit notifications for any complications or delays.
Centralized communication with your customers
Consolidate each customer's emails, text messages, and phone calls into a unified chat to provide excellent customer service and engagement. Plus, you can further centralize all communication, increase customers’ operational efficiencies, and boost engagement by:
- Streamlining in-app chats with all customers, sales reps, and admins from any device.
- Using broadcast messages to easily target specific or all customers.
- Sending mass communications about delivery disruptions, storms, food shows, etc.
- Including rich media (e.g., images and PDFs) in your messages to customers for context-specific communication.
23% Increase in same-location sales
New features released annually
Increase in same-location sales