Customize the support experience for your customers
Enhance your customers' support experience with our array of powerful tools and features that enable you to provide efficient, personalized, as well as instant and accurate assistance.
- Real-time chat
- A chat dashboard featuring a chat overview
- Rich media additions to chat conversations (e.g., invoices, images, and PDFs)
Where’s my Truck?
Real-time delivery notifications
Don't leave your customers guessing about the status of their deliveries. Our real-time delivery notification system is synced with your routing software, ensuring that your customers are constantly updated and informed for a seamless and transparent delivery experience.
Keep your customers in the loop every step of the way with:
- ETA notifications
- Delivery updates
- Customizable arrival windows
Immediately address product and delivery issues
Your customer received perished or incorrect goods?
Utilize features that allow the operator to immediately request resolution for items that are damaged or spoiled.
“A big part of our service aspect is that we offer a midnight order deadline. This means that at midnight we have to manually enter upwards of 150 email and voicemail orders. Daunting is an understatement…With Pepper, that burden has been cut in half in the first week. I feel like I have my life back."