Support Tooling

Deliver exceptional customer service with top-tier support tools. Our comprehensive suite of support solutions empowers your team to provide personalized assistance and streamlined communication for increased customer satisfaction.

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Customize the support experience for your customers

Enhance your customers' support experience with our array of powerful tools and features that enable you to provide efficient, personalized, as well as instant and accurate assistance.

  • Real-time chat
  • A chat dashboard featuring a chat overview
  • Rich media additions to chat conversations (e.g., invoices, images, and PDFs)

Where’s my Truck?

Real-time delivery notifications

Don't leave your customers guessing about the status of their deliveries. Our real-time delivery notification system is synced with your routing software, ensuring that your customers are constantly updated and informed for a seamless and transparent delivery experience.

Keep your customers in the loop every step of the way with:

  • ETA notifications
  • Delivery updates
  • Customizable arrival windows

Order Review

Immediately address product and delivery issues

Your customer received perished or incorrect goods? 

Utilize features that allow the operator to immediately request resolution for items that are damaged or spoiled.

“A big part of our service aspect is that we offer a midnight order deadline. This means that at midnight we have to manually enter upwards of 150 email and voicemail orders. Daunting is an understatement…With Pepper, that burden has been cut in half in the first week. I feel like I have my life back."

Lynelle Fowler

Sales, Fresh Guys

Elevate and future proof your customer experience with Pepper

Our clients see 23% growth in drop size, let’s talk about what Pepper can do for your organization.

We host webinars every month to showcase our newest solutions. Join us to learn more!